Booking
your accommodation through HAG
We are
committed to protecting the privacy and security of the users
of our sites.
This privacy
policy will advise you about how we protect your personal information,
and about what choices you have concerning our use of such information.
Please read this policy carefully. We may need to change this
policy from time to time in order to address new issues and reflect
changes on our sites. We will post those changes here so that
you will always know what information we gather, how we might
use that information, and whether we will disclose that information
to anyone. Please refer back to this policy regularly.
If you have any questions or concerns about our privacy policy,
please send an e-mail to: privacy@hotel-accommodation-guesthouses.co.uk
or contact us at HAG 51 whitehouse avenue Borehamwood Herts UK
Marketing
information
Hoteliers looking to add their hotels to this website please
telephone + 44 0208 493 1370
Scope Of Privacy Policy
This policy applies to your use of hotel-accommodation-guesthouses.co.uk
(HAG) and any other site that we may own or operate currently
or in the future (collectively, the "websites"). Unless
we say otherwise, all references to the websites in this policy
include all such sites. This policy does not apply to your use
of unaffiliated sites to which any of the websites only link.
Personal Identification Information
We may request personal identification information from you in
connection with your use of, or participation in, membership registration
for hotel-accommodation-guesthouses.co.uk, our contests, sweepstakes,
games, surveys, forums, subscription registrations, content submissions,
chats, bulletin boards, discussion groups, requests for suggestions,
visitors' requests for free products or services or additional
information, and in connection with other activities, services
or resources we make available on any of our sites. In all of
these cases, we will collect personal identification information
from you only if you voluntarily submit such information to us.
We will never intentionally disclose any personal identification
information about you as an individual user (such as, for example,
your full name, street address, telephone number, credit card
number or e-mail address) to any third party without having received
your permission.
If you do provide us with personal information, we may use it
to conduct the activities described above. If you identify yourself
to us by sending us an e-mail with questions or comments, we may
use your personal information to respond to your questions or
comments. We may file your comments for future reference, or we
may discard the information after we have reviewed it.
We may also contact you to confirm your registration and about
your account status (for example, when a child enters a new age
group to which different policies apply), and regarding changes
to the websites' Terms and Conditions and this Privacy Policy.
If you give us your permission, we may also use personal identification
information for internal or external marketing and promotional
purposes. On occasion, for example, we may send you e-mails to
introduce a product or service that we think might be of interest
to the users of our sites. For us to obtain your permission to
send you this information, we will give you an opportunity to
"opt-in" at the time our request for your personal information
is made. If you do "opt-in," you may choose to "opt-out"
at any time, even after you have provided personal information,
by following the procedures set forth below at the end of this
Privacy Policy. Please note, however, that under certain circumstances,
if you initially do not choose to "opt-in," or if you
later "opt-out," you may not be eligible for certain
benefits for which a name, e-mail address, telephone number or
other personal identification information is needed.
We have the following exceptions to these policies: We will release
specific information about you or your account to comply with
any valid legal process or court order. We will also release specific
information in special cases, such as if there is an attempted
breach of the security of the websites, or a physical or property
threat to you or others.
Please note that if you give out personal information online --
for example, on one of our public forums such as a message board
or chat room, folder, chat IM feature -- that information can
be collected and used by third parties. Although we strive to
protect our users' privacy, we cannot guarantee the security of
information you post in these forums. You disclose such information
at your own risk.
Non-Personal Identification Information
We collect non-personal identification information through the
use of "cookie" technology and/or IP address tracking.
Non-personal identification information might include the browser
you use, the type of computer, technical information about your
means of connection to our site-such as the operating systems
and the Internet service providers utilized, and other similar
information. Our system also automatically gathers information
about the areas you visit and search terms you utilize on our
sites and about the links you may select from within our site
to other areas of the World Wide Web or elsewhere online.
We use such information to administer the site and, in the aggregate,
to understand how our users as a group use the services and resources
provided on our sites. This way we know which areas of our sites
are favourites of our users, which areas need improvement, and
what technologies are being used so that we may continually improve
our sites.
We may share this aggregate statistical information with our partners,
suppliers and other third parties, but we will not share any individual
names, personal navigational or other personal information. Some
of our advertisers may display ads on our sites which solicit
or contain technology to collect information about our users for
the advertisers, but we will not permit such advertisers to collect
any personal information from our users within our sites.
Most browsers are set to accept cookies. You can set your browser
to refuse cookies, or to alert you when cookies are being sent.
If you do so, please note that some parts of the websites, such
as message boards, chats, shopping, contests and game areas, may
not function properly.
The Use of Cookie Technology
A cookie is an element of data that a web site can send to your
browser, which may then store it on your system. Our site makes
use of cookies to permit the completion of the user's current
activity on the site and for aggregate, non-personally identifiable
analysis (for example we may track the number of times users visit
a portion of our site, but we do not track or know who those users
are). We only use cookies to collect personally identifiable information
with your consent, as described above under Personal Identification
Information.
Most browsers are set to accept cookies. You can set your browser
to refuse cookies, or to alert you when cookies are being sent.
If you do so, please note that some parts of the websites, such
as message boards, chats, shopping, contests and game areas, may
not function properly.
Privacy of Children
HAG understands that young people need special safeguards and
privacy protection. We realise that they may not understand all
the provisions of our policy or be able to make thoughtful decisions
about the choices that are made available to our adult users.
We strongly urge all parents to participate in their children's
exploration of the Internet and any online services, and to teach
their children about protecting their personal information while
online.
The websites are not directed to children under the age of 13.
HAGprohibits registration by children under the age of 13 for
all interactive portions of the Sites including chats and message
boards. HAGknowingly will not collect personally identifiable
information from children under 13.
Note to Parents. If you have any concerns about the websites or
their related services, please e-mail privacy@hotel-accommodation-guesthouses.co.uk
Links To
Other Sites
Users will find advertising or other contents on our sites that
link to the sites and services of our partners, suppliers, advertisers,
sponsors, licensors and other third parties. In many cases, the
links represent cooperative projects or are mutual links established
with persons or entities connected with our sites. Although we
initially visit the sites or services that are so linked, we do
not control the contents or links that appear on these sites.
In addition, these sites or services, including their contents
and links, may be constantly changing. These sites and services
may have their own privacy policies and customer service policies,
or no policy (policies) at all. We encourage you to review the
privacy policies of any third party sites or services before providing
any of them with your personal information.
Security Policy
Protecting your privacy and your information is a top priority.
We have taken careful measures to secure both your information
and our physical premises. We exercise great care in providing
secure transmission of your information from your PC to our servers.
Our secure server software encrypts information, ensuring that
all Internet transactions remain private (unless sent by an unsecured
means, such as e-mail).
Access
To/Correction of Information
If you would like to review any personal information we have retained
about you in our database, please send us an e-mail request for
this information at privacy@hotel-accommodation-guesthouses.co.uk
To help us address your request, please specify which information
you wish to review. Once you have reviewed this information, at
your request we will correct personal information about you that
you state is erroneous. To request such a correction, please send
an e-mail to privacy@hotel-accommodation-guesthouses.co.uk
Choice/Opt-Out
If you "opt-in" to receive information from HAG or others,
you can change your mind later. If at any time you would like
to stop receiving such information or opt-out of a feature, you
can let us know by sending an e-mail stating your preference to
optout@hotel-accommodation-guesthouses.co.uk To help us address
your request, please specify the feature from which you wish to
opt out.
Your Acceptance of These Terms
By using any of the websites, you signify your acceptance of our
Privacy Policy. If you do not agree to this policy, please do
not use our sites. Your continued use of the websites following
the posting of changes to these terms will mean that you accept
those changes.
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Cancellation
If you need to cancel a booking please go to the
cancellation page detailed in the email that you receive from
the supplier. All you need to do is enter your email address -
you will then be shown your current bookings. To cancel a booking
follow the simple instructions. This will inform us of the cancellation,
and send you a confirmation email. Please note a cancellation
charge may apply, depending on how far in advance you make the
cancellation. Please note this only applies to hotels that you
have booked via the active hotels booking service.
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Security
Active Hotels are committed to protecting your privacy and take
their responsibilities regarding the security of your credit
card information very seriously.
Active Hotels
Ltd, their marketing and technology partners, provide our online
booking capability. When making a booking, your credit card
information is sent to Active Hotels Ltd via their secure server.
They use the latest, most secure technology available, which
encrypts all your personal and credit card details so that your
credit or debit card details cannot be read as they travel over
the internet.
Your credit
card information is then held in Active Hotels' secure database
for a period of time to allow them to process your booking.
Your credit card data will be held no longer than 30 days after
the end of the month of your departure from the hotel. To prevent
unauthorised access and use of your information, Active Hotels
follow strict security procedures in the storage and disclosure
of your information, as required by the UK Data Protection Acts
of 1984 and 1998. Your credit card information can only be exchanged
between you, Active Hotels Ltd, and the accommodation establishment.
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The
Active Hotels Guarantee
The Active Hotels guarantee makes sure that you feel confident
when booking accommodation through any Active Hotels associated
properties.
Active Hotels
Ltd guarantee that every transaction made through Active Hotels
server is 100% safe and under their guarantee, you will be reimbursed
for the first £50 should your credit card be misused or
abused. Legally, the credit card company is obliged to pay the
remainder.
Further
information
Using a credit card may give you additional protection from
fraud. Under the Consumer Credit Act 1974, if you have a claim
against the seller for breach of contract or misrepresentation,
you may also have a claim against your credit card issuer. This
applies to goods or services costing more than £100 for
one item (but less than £30,000), even if you have only
used your card to pay a deposit. Further advice can be obtained
from your local trading standards department or Citizen's Advice
Bureau.
In addition,
all the major credit card companies, along with IBM, Netscape
Communications, and many others, are committed to the continuing
development of open standards, in order to further improve the
security of online transactions.
In the event
of unauthorised use of your credit or debit card, you must notify
your credit or debit card issuer in accordance with its reporting
rules and procedures.
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